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Contact

Booking Conditions

Customer is entitled to choosing one or several itineraries from our website and that you have to let us know which itinerary you want to take. You can request any changes that suit your wish whether to shorten or lengthen it.

Upon agreement knowing which itinerary you would like to take, you must send the date of your international arrival and the date of your international departure in order to allow us to fit all domestic flights regarding your trip.

Then, a detail of your information is required including your first name, surname, passport number, citizenship, home address, phone number (cellular or fixed), detail of your travel insurance in case of emergency to contact your insurance company.

Once we received such information, you are going to sign a contract (to be sent to us) and pay a deposit of 25% for the midrange option and 50 % for the top option, of the tour cost (non refundable), an amount that must be paid through bank transfer only understanding that Madagascar banks do not accept any mail order, distance payment by credit cards or transfer (pay pall, mail order, money bookers, etc.)

And then, you must send the copy of the scanned signed bank receipt (Swift) in PDF format, as a proof of payment consideration guaranteeing your tour, proving the confirmation of the trip. Once we receive this bank receipt (swift), then we shall proceed and make all necessary bookings regarding the hotels, cars, etc. except the domestic flights. However, we can arrange this flight booking only when requested and which is must be paid 24 hours after the booking as recommended by AIRMAD itself unless the booking will be cancelled automatically by the central computer.

The rest of the money can be paid at the time of arrival at Ortour Office preferably by cash in big denomination notes 50, 100, 200 and 500 if it is in Euro or in 50 or 100 for US dollar. We accept payment both by Visa and Master card but such payment is subject to 4% of bank commission, all payment by credit card must be converted in our in local currency (MGA) and the rate shall be appointed by the interbank foreign exchange market
Regrettably, Cheques are not accepted.
Note that such deposit is considered as a prerequisite since all bookings including hotels or cars must be done ahead of time as a guarantee of your tour.